Welcome to The Bermuda and Marlowe Practice
Welcome to the Bermuda and Marlowe GP practice. We are proud to offer the highest standard of patient-centred healthcare to all our 14,000 patients. All our staff work in healthcare because we want to help people.
In order to make sure that you see the right clinician each time our receptionists need to know whether you have an urgent medical problem or an ongoing condition. Please help us help you efficiently by answering all their questions. Anything you say is treated confidentially.
The Bermuda and Marlowe Practice, working together with Bramblys Grange and Crown Heights, will be offering you and your family better access appointments with a health care professional.
From 1st October, appointments will be available to book with a health care professional on weekday evenings at local surgeries from 6:30pm to 8pm and on Saturday mornings. If available, you will be offered an appointment either here at Bermuda and Marlowe or at Bramblys Grange or Crown Heights.
In addition, pre-bookable appointments will be available on Sunday mornings at the North Hampshire Urgent Care premises on the Basingstoke and North Hampshire Hospital site.
These appointments are pre-bookable and you can either speak to a member of our reception team by popping into the practice or calling on 01256 328860, during normal office hours ( 8am – 6:30 Monday to Friday).
The Practice will be moving to electronic prescribing in September. Patients should register with their local Pharmacy as soon as possible in readiness for this system. If you have already registered previously please check that your current Pharmacy is on our system for EPS (not just for collection). This is extremely important as prescriptions may go to the wrong Pharmacy if you do not check.
IT IS THE PATIENT'S RESPONSIBILITY TO ENSURE WE HOLD CORRECT DETAILS
Accessing Local Health Services
North Hampshire Clinical Commissioning Group works with you to help improve the health care services in this area.
Please help us by taking part in this survey
‘How and when do you use GP Services’ (www.smartsurvey.co.uk/s/NHCCGPublicPatientSurvey1/)
CHANGES TO HOSPITAL CONTRACTS
TESTS REQUESTED BY THE HOSPITAL:
Please note that if the Hospital requests that you have a test carried out this must be arranged by the Hospital and not the Practice. This includes any requests for blood tests. All results must be obtained from the Hospital and not through the Practice.
This is part of the Hospital contract.
If you have been an inpatient for any reason and require a Fit Note (after 7 days self-certification) this must be provided by the Hospital for the duration of your recovery or until you have a follow up appointment at the Hospital. Please do not contact the Practice to request a Fit Note as these will be declined and you will be directed back to the Hospital.
The Hospital is also responsible for ensuring you have sufficient medication upon discharge (usually 7 days) unless a shorter period is clinically necessary.
MISSED HOSPITAL APPOINTMENTS:
If you are automatically discharged from the Hospital after missing one appointment it is the Hospital's responsibility to organise another appointment for you. Please do not request a re-referral from the Practice as this will be declined and you will be directed to the Hospital.
NOTE: The Hospital can now make an onward referral for patients if it is directly related to the complaint or condition which caused the original referral. There is no need to return to the Practice to request another referral. GP referral is only required for unrelated conditions.
Care Quality Commission (CQC) Approved
The Bermuda and Marlowe Practice was accredited by the CQC in 2013. More details can be found by visiting the CQC site. Following our recent inspection in July 2016 we were rated as Requires Improvement. The full report is attached.
CQC Report 2018
Patient Participation Group
We proudly work in partnership with our Patients and we want you to get involved by joining our Patient Participation Group.
If you would like to join please contact the Practice Manager for further details
Please use the online services below. In order to order Repeat Prescriptions online you will need a user name and password. You can get this from Reception.
Fair Processing Notice
The attached document will explain why we collect patient information and how this information is used.
Fair Processing of Information
(Site updated 01/10/2018)