Welcome to The Bermuda and Marlowe Practice

Welcome to the Bermuda and Marlowe GP practice. We are proud to offer the highest standard of patient-centred healthcare to all our 14,000 patients. All our staff work in healthcare because we want to help people. 

In order to make sure that you see the right clinician each time our receptionists need to know whether you have an urgent medical problem or an ongoing condition. Please help us help you efficiently by answering all their questions. Anything you say is treated confidentially. 

The Bermuda and Marlowe Practice, working together with Bramblys Grange and Crown Heights, will be offering you and your family better access appointments with a health care professional.

From 1st October, appointments will be available to book with a health care professional on weekday evenings at local surgeries from 6:30pm to 8pm and on Saturday mornings. If available, you will be offered an appointment either here at Bermuda and Marlowe or at Bramblys Grange or Crown Heights.

In addition, pre-bookable appointments will be available on Sunday mornings at the North Hampshire Urgent Care premises on the Basingstoke and North Hampshire Hospital site.

These appointments are pre-bookable and you can either speak to a member of our reception team by popping into the practice or calling on 01256 328860, during normal office hours ( 8am – 6:30 Monday to Friday).

CQC Report 2019

Bermuda and Marlowe are very pleased to have received a “GOOD” rating across all areas in their latest CQC inspection

ELECTRONIC PRESCRIPTION SERVICE

The Practice operates an online Electronic Prescription Service (EPS) for repeat prescriptions where prescriptions are authorised and sent directly to your nominated Pharmacy for collection.  Patients who do not currently use EPS can register either at the Practice or with their local Pharmacy.  All pharmacies local to Bermuda and Marlowe Practice are enabled for EPS.  Please see the Prescriptions tab above for more details.

IT IS THE PATIENT'S RESPONSIBILITY TO ENSURE WE HOLD CORRECT DETAILS

CHANGES TO HOSPITAL CONTRACTS

TESTS REQUESTED BY THE HOSPITAL

Please note that if the Hospital requests that you have a test carried out this must be arranged by the Hospital and not the Practice.  This includes any requests for blood tests.  All results must be obtained from the Hospital and not through the Practice. This is part of the Hospital contract.

FIT NOTES & MEDICATION FOLLOWING HOSPITAL VISITS

If you have attended the hospital as an inpatient or outpatient and require a fit note (after 7 days self-certification) this must be provided by the Hospital for the duration of your recovery or until you have a follow up appointment at the Hospital.  Please do not contact the Practice to request a Fit Note as these will be declined and you will be directed back to the Hospital.

The Hospital is also responsible for ensuring you have sufficient medication upon discharge (usually 7 days) unless a shorter period is clinically necessary.

MISSED HOSPITAL APPOINTMENTS

If you are automatically discharged from the Hospital after missing one appointment it is the Hospital's responsibility to organise another appointment for you.  Please do not request a re-referral from the Practice as this will be declined and you will be directed to the Hospital.

NOTE:  The Hospital can now make an onward referral for patients if it is directly related to the complaint or condition which caused the original referral.  There is no need to return to the Practice to request another referral.  GP referral is only required for unrelated conditions.

Patient Participation Group

We proudly work in partnership with our Patients and we want you to get involved by joining our Patient Participation Group.

If you would like to join please contact the Practice Manager for further details

Online Services

To access online services such as ordering a repeat prescription, book a telephone triage appointment and to view parts of your medical record please complete the relevant Online Access application form using one of the links below.  

For access to your own record use the “Online Access Patient Information and Application Form”.  

To access another person’s notes, or to grant access to your notes to another person, please use the “Online Proxy Access Patient Information and Application Form”.  

Please read the patient information to understand the application process.

Fair Processing Notice

The attached document will explain why we collect patient information and how this information is used.

Fair Processing of Information