If you have a problem which is life threatening, dial 999 immediately.

If you are unsure whether or not you need to see a doctor, NHS 111 is also available for advice. You can also speak to your local pharmacist for help with minor illnesses.

Patients are able to book appointments via our online services, if you would like to use this system, please register. If you would not like to use this service, you can request an appointment through our consulting room.

You can book an online telephone triage appointment up to 2 weeks in advance. If the person you wish to see is not available, you will be offered an appointment with some-one else.

Please do not present to the practice expecting an appointment there and then; if you feel that your condition is urgent and needs dealing with on the day, please call the practice and ask for a telephone call with the duty doctor. We do not provide a walk-in service.

Appointment System

The Reception Team have been given a pathway to follow so you will be asked a couple of questions so you can be signposted appropriately. Due to Covid-19 pandemic, the reception team are unable to book face to face appointments but will continue to book you in for a telephone call from a clinician and if you need to be seen in the surgery the clinician will book you an appointment.

You will be asked the nature of your problem, this is not to be nosey but to direct you to the correct clinician. The Pharmacy are also able to help with some conditions so you could be directed there as the first part of your treatment. If you require help from a clinician which is deemed appropriate for today, you will be booked a telephone call for either the morning or afternoon depending on the time of day you call.

Help via our website, e-Consult is a fantastic way to get help for any condition you may have. Complete the online form and a GP will review and a reply will be sent back within 48 hours.

Early Morning, Evening and Weekend Appointments

Improving Access to General Practice and Extended Hours: Evening and Weekend appointments are now available

Bermuda & Marlowe Practice now works with Bramblys Grange Medical Partnership and The Beggarwood Practice as part of a Primary Care Network (B-Connected Care) to provide Improved Access appointments between 18:30 to 20:00 Monday to Friday and Saturday mornings. Bermuda and Marlowe also offers patients appointments on Mondays and Fridays from 07:30.

Patients who are registered at this practice can now be offered an appointment to see a GP on weekday evenings (after 18:30) or at the weekends. Appointments will either take place at this practice or at another NHS setting nearby.

As well as the pre-bookable appointments now available Monday to Saturday, pre-bookable appointments will be available with a healthcare professional on Sunday mornings from 09:00 to 13:00 and on bank holidays.

These appointments will be held at the North Hampshire Urgent Care premises on the Basingstoke and North Hampshire Hospital site.

The appointments are pre-bookable only, through the practice. To book you can either speak to a member of our reception team by popping into the practice or by calling the surgery during normal practice hours.

Nurse Appointments

For appointments with the nurse, please contact the practice. Please note, nursing staff can deal with the following:

Patients Who do not Attend Booked Appointments

Unfortunately it has become necessary to implement a practice policy due to an increase in the number of wasted appointments, through patients failing to attend without informing the surgery.

If you fail to attend appointments you run the risk of being removed from this practice list and will have to find an alternative GP surgery.

If you are unable to attend your appointments for any reason, please do let us know at least 1 hour prior to the appointment. We can then offer the appointment to someone else.

Cancelling Appointment

If you need to cancel your appointment please remember to let us know by telephone or use the Cancel an Appointment form.