If you have a problem which is life threatening, dial 999 immediately.

If you are unsure whether or not you need to see a doctor, NHS 111 is also available for advice. You can also speak to your local pharmacist for help with minor illnesses.

Patients are able to book appointments via our online services, if you would like to use this system, please register. If you would not like to use this service, you can request an appointment through our consulting room.

You can book an online telephone triage appointment up to 2 weeks in advance. If the person you wish to see is not available, you will be offered an appointment with some-one else.

Please do not present to the practice expecting an appointment there and then; if you feel that your condition is urgent and needs dealing with on the day, please call the practice and ask for a telephone call with the duty doctor. We do not provide a walk-in service.

Same Day Appointments

We operate a triage system if you are unwell and need to see a clinician on the same day. When you call the surgery one of our receptionists will ask you for some details, please give as much information as possible as this will ensure that your call is dealt with in the most appropriate manner.

A clinician will telephone you back to discuss your symptoms. If you give us a mobile number, please check that you are in area where there is a good signal so that we can get through. You may then be asked to come to the surgery. The clinician may want to get some blood or urine tests organised before seeing you or may be able to issue you with a prescription which can be collected from the surgery. Occasionally, you may be asked to phone 999 or to go directly to Accident and Emergency.

Early Morning, Evening and Weekend Appointments

Improving Access to General Practice and Extended Hours: Evening and Weekend appointments are now available

Bermuda & Marlowe Practice now works with Bramblys Grange Medical Partnership and The Beggarwood Practice as part of a Primary Care Network (B-Connected Care) to provide Improved Access appointments between 18:30 to 20:00 Monday to Friday and Saturday mornings. Bermuda and Marlowe also offers patients appointments on Mondays and Fridays from 07:30.

Patients who are registered at this practice can now be offered an appointment to see a GP on weekday evenings (after 18:30) or at the weekends. Appointments will either take place at this practice or at another NHS setting nearby.

As well as the pre-bookable appointments now available Monday to Saturday, pre-bookable appointments will be available with a healthcare professional on Sunday mornings from 09:00 to 13:00 and on bank holidays.

These appointments will be held at the North Hampshire Urgent Care premises on the Basingstoke and North Hampshire Hospital site.

The appointments are pre-bookable only, through the practice. To book you can either speak to a member of our reception team by popping into the practice or by calling the surgery during normal practice hours.

Nurse Appointments

For appointments with the nurse, please contact the practice. Please note, nursing staff can deal with the following:

Patients Who do not Attend Booked Appointments

Unfortunately it has become necessary to implement a practice policy due to an increase in the number of wasted appointments, through patients failing to attend without informing the surgery.

If you fail to attend appointments you run the risk of being removed from this practice list and will have to find an alternative GP surgery.

If you are unable to attend your appointments for any reason, please do let us know at least 1 hour prior to the appointment. We can then offer the appointment to someone else.

Cancelling Appointment

If you need to cancel your appointment please remember to let us know by telephone or use the Cancel an Appointment form.