Zero Tolerance

The NHS operates a Zero Tolerance Policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons.

Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety.

In this situation we are obliged to notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and circumstances leading to it. The NHS North Hampshire Clinical Commissioning Group (CCG) is then responsible for further medical care for such patients.

Please note, our staff work under constraints whilst endeavouring to offer the best possible service with the resources and facilities available.

Should there be any concerns, you are welcome to speak to a member of the management team or for formal complaints, please follow our complaints procedure.