CQC report: making changes for the better

Your GP practice is being supported by the NHS North Hampshire Clinical Commissioning Group (CCG) to improve services for all patients.

The Care Quality Commission (CQC) has recently published a new report into our services, highlighting a number of areas which need to be addressed.

The CCG is providing us with significant levels of support – both in terms of strengthening our frontline services, and our ‘back office’ as well. We have the teams we need in place, and that support means we can focus on getting services right for our patients, quickly.

Both ourselves, and the CCG, are absolutely committed to delivering improvements – both now, and to help the practice develop for the long-term. It is great news that the process of securing new contract holders is well advanced.

A local GP practice with a strong track record is already preparing to take up the contract to provide your care from October 2021, and the CCG will bring in a temporary team to run services in the six months prior to that. The future of the practice will be in safe hands.

We appreciate that the findings of the Care Quality Commission review – carried out virtually in December 2020 – are not what anyone would want to see, but we are all working hard so that the new owners will be taking over a practice which is moving in the right direction, and making the positive changes you want to see.