Electronic Prescription Service (EPS)
With EPS your repeat prescriptions can be sent electronically to a Pharmacy of your choice. Please ensure you have signed an EPS nomination form at the Practice or in the Pharmacy that you wish your repeat script to be sent to. Also please check with the surgery that we have the correct nominated Pharmacy on our system (even if you currently collect your script from us)
EPS Patient Information
Request for Medication not on Repeat Prescription
For those of you who have repeat prescriptions (also known as scripts), we aim to do this as quickly as we can, without compromising safety. Scripts can be requested either by post, online or by dropping the request into the repeat prescription box located in the entrance area.
If you wish to use online services you will need to register. Please see the “Online Services” section on the Home page.
We can either post the script back to you if you enclose a stamped addressed envelope, or you can collect it from Reception.
Your repeat prescription will take 72 HOURS (excluding weekends and bank holidays) to process and will be ready for collection after 5pm. Please do not telephone to check if your script is ready as this clogs up our switchboard and makes it more difficult for patients to get through.
Weekend prescriptions will be processed on the following Monday (excluding Bank Holidays) and ready for collecton 72 hours later, after 5pm.
To avoid mistakes being made, we only accept the right hand side of your prescription when re-ordering a script. When ordering medication not on repeat you will need to complete a form which can be obtained in the surgery. If you are ordering online, check the spelling and dosage of the medication very carefully. If you are requesting medication earlier than the due date we need to know why, for example, whether you have lost your tablets, are taking more tablets than usual, or are going on holiday. We need to monitor this closely to prevent waste and to avoid the misuse of medications.
We do not accept prescriptions requests by telephone. However, if you have a query about your medication, the please speak to our Prescription Manager by telephoning 01256 464151 after 11 am.
In order to reduce wastage for the NHS, please note that with immediate effect we will no longer provide repeat prescriptions of more than 56 days in length.
For safety reasons your doctor needs to regularly review your list of medications and ensure that the necessary monitoring tests such as regular blood pressure checks and blood tests are undertaken. Sometimes this can be done by telephone, at other times you will need to come into the surgery. Occasionally, we will not issue scripts if these checks have not been done or will only issue one week’s tablets in an emergency.
You will normally be reminded on your repeat prescription slip that you need to come into the surgery to have your medication reviewed. If you have not been seen by your doctor recently it is important that you attend.