To access online services such as ordering a repeat prescription, book a telephone triage appointment and to view parts of your medical record please complete an “Online Access” application form. Please see the “Online Services” section at the bottom of the home page.
Repeat PrescriptionsPlease click on the “Prescriptions” link at the top of the page for more information.
Sickness CertificatesPlease click on the “Sickness Certificates” link in the “Further Information” column on the right of the home page.
Cancelling Appointment If you need to cancel your appointment please remember to let us know by telephone or use the cancel form.
Care DataThe roll-out of NHS England’s patient data sharing scheme is to delayed until the autumn. This is to allow time for a clearer explanation of the scheme. You can read more about Care Data and if you would like to opt out of the scheme you will need to complete the opt-out form. Please return this to the surgery.
With EPS your repeat prescriptions can be sent electronically to a Pharmacy of your choice. Please ensure you have signed an EPS nomination form at the Practice or in the Pharmacy that you wish your repeat script to be sent to. Also please check with the surgery that we have the correct nominated Pharmacy on our system (even if you currently collect your script from us)
EPS Patient Information
Request for Medication not on Repeat Prescription
For those of you who have repeat prescriptions (also known as scripts), we aim to do this as quickly as we can, without compromising safety. Scripts can be requested either by post, online or by dropping the request into the repeat prescription box located in the entrance area.
If you wish to use online services you will need to register. Please see the “Online Services” section on the Home page.
We can either post the script back to you if you enclose a stamped addressed envelope, or you can collect it from Reception.
Your repeat prescription will take 72 HOURS (excluding weekends and bank holidays) to process and will be ready for collection after 5pm. Please do not telephone to check if your script is ready as this clogs up our switchboard and makes it more difficult for patients to get through.
Weekend prescriptions will be processed on the following Monday (excluding Bank Holidays) and ready for collecton 72 hours later, after 5pm.
To avoid mistakes being made, we only accept the right hand side of your prescription when re-ordering a script. When ordering medication not on repeat you will need to complete a form which can be obtained in the surgery. If you are ordering online, check the spelling and dosage of the medication very carefully. If you are requesting medication earlier than the due date we need to know why, for example, whether you have lost your tablets, are taking more tablets than usual, or are going on holiday. We need to monitor this closely to prevent waste and to avoid the misuse of medications.
We do not accept prescriptions requests by telephone. However, if you have a query about your medication, the please speak to our Prescription Manager by telephoning 01256 464151 after 11 am.
In order to reduce wastage for the NHS, please note that with immediate effect we will no longer provide repeat prescriptions of more than 56 days in length.
For safety reasons your doctor needs to regularly review your list of medications and ensure that the necessary monitoring tests such as regular blood pressure checks and blood tests are undertaken. Sometimes this can be done by telephone, at other times you will need to come into the surgery. Occasionally, we will not issue scripts if these checks have not been done or will only issue one week’s tablets in an emergency.
You will normally be reminded on your repeat prescription slip that you need to come into the surgery to have your medication reviewed. If you have not been seen by your doctor recently it is important that you attend.
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
Please allow 72 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.
This also applies for scripts that go directly to a Pharmacy.
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